Refund policy
Returns & Exchanges
We keep our returns process simple and transparent. Please read the following guidelines carefully before raising a request.
Return Window
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Returns or exchanges can be requested within 3 days of delivery.
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Once approved, the product must be handed over within the given timeline to complete the return.
What Qualifies for Return
We accept returns or exchanges only if:
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You receive a damaged or defective product, or
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You receive an incorrect item that does not match your order
All such issues must be reported within 24 hours of delivery with proper proof.
Size & Fit
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We do not accept returns or exchanges for size or fit issues.
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Please refer to the size guide before placing your order.
Product Condition
Returned items must meet all of the following:
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Unused and unwashed
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In the same condition as delivered
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Returned with original packaging
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All tags, labels, and accessories intact
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Invoice/bill included
Items failing these checks will not be accepted.
Return Handling
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Return requests must be submitted through the Returns/Exchange section on our website.
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If eligible, a reverse pickup will be arranged based on service availability.
Pickup & Logistics
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One reverse pickup attempt is provided.
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If re-attempt is required, a Rs.100 fee will apply.
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In case pickup is not available in your area, you will need to ship the product to our warehouse at your own cost.
After We Receive Your Return
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All returns are inspected upon arrival.
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Once approved, we issue store credit only—we do not process refunds to the original payment method.
Store Credit
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Issued within 3–7 working days after approval
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Valid only on our website
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Non-transferable and non-refundable
Additional Notes
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Shipping charges are non-refundable.
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Orders placed during sales, promotions, or with discount codes are not eligible for return or exchange.
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Orders can only be cancelled before dispatch.
By placing an order, you agree to the terms above.
For support, contact: support@benylo.com
